Performance Management Overview and Standards

The Performance Management modules are mapped to National Occupational and Apprenticeship Standards. Below is an overview of the module and which of the standards it relates to.

Performance Management

Content Summary

Awareness	Understand clearly the need to link operations and strategy.
Desire	The benefits of Effective performance management.
Ability	How to link strategy and objectives. Effective objective setting. What to measure. How to flex management approaches.
Duplication	Critical success factor Exercise The Performance management template. Skill / Will exercise.

Learning Outcomes

Establishing the golden thread.
Setting objectives.
Measuring and monitoring performance.
Will vs Skills approaches.

National Occupational Standard Element

D13	Support individuals to develop and maintain their performance.
PC12	PC12 Monitor the individual’s progress and provide specific feedback designed to improve their skills, reinforce effective behaviours and enhance their motivation to achieve the desired standard of performance.
K4	The importance of establishing with individuals the course of action, the areas of performance to be targeted and the standard of performance they want to achieve.
B1	Develop and implement operational plans for your area of responsibility.
PC3	Make sure your plans are consistent with the objectives of your area of responsibility.

Apprenticeship Standard Team Leader / Supervisor
Gov Doc ST0384/01

Interersonal Effectiveness – excellence – managing people and developing relationships	Leading people Managing people
Orgsnisational Performance - delivering results	Operational management
What is required (developed and exhibited in the workplace)	Takes responsibility Agile Professionalism

Apprenticeship Standard for Operations/Departmental Manager Gov Doc ST0385/01

Organisational Performance - delivering results	Operational Management Management of Self
Interpersonal Excellence - managing people and developing relationships	Leading people Managing people Building relationships
What is required (developed and exhibited in the workplace)	Takes responsibility Agile Professionalism