Influencing Skills Overview and Standards

The Influencing Skills modules are mapped to National Occupational and Apprenticeship Standards. Below is an overview of the module and which of the standards it relates to.

Influencing Skills

Content Summary

Awareness	Influencing is never about one single event.
Desire	As a skill it is a great asset to a manager. Allows you to manage up as well as down. Influential people are always valued in organisations.
Ability	Conditioning. 4 behavioural metaphors.
Duplication	Bringing influence exercise.

Learning Outcomes

How influencing occurs.
How to condition others and situations.
How to flex behaviours to influence.

National Occupational Standard Element

D1	Develop productive working relationships with colleagues.
B8	You consider the impact of your own actions on others.
K4	Principles of effective communication and how to apply them in order to communicate effectively with colleagues.
B5	Provide leadership for your team.
PC5	Win, through your performance, the trust and support of the team for your leadership.
PC8	You model behaviour that shows respect, helpfulness and co-operation.
K6	How to select and successfully apply a limited range of different methods for motivating, supporting and encouraging team members and recognising their achievements.

Apprenticeship Standard Team Leader / Supervisor
Gov Doc ST0384/01

Interpersonal Effectiveness – managing people and developing relationships	Leading people Managing people Building relationships Communication
Organisational Performance - delivering results	Operational management Project management
Personal Effectiveness - managing self	Self awareness
What is required (developed and exhibited in the workplace)	Agile Professionalism

Apprenticeship Standard for Operations/Departmental Manager Gov Doc ST0385/01

Organisational Performance - delivering results	Operational management Project management
Interpersonal Excellence - managing people and developing relationships	Leading people Managing people Building relationships Communication
Personal Effectiveness – managing self	Self awareness
What is required (developed and exhibited in the workplace)	Agile Professionalism