Giving Feedback Overview and Standards

The Giving Feedback Management modules are mapped to National Occupational and Apprenticeship Standards. Below is an overview of the module and which of the standards it relates to.

Giving Feedback

Content Summary

Awareness	The need for a culture of feedback.
Desire	How feedback goes wrong.
Ability	The only 2 types of feedback you need. Motivational. Developmental. The STARAR feedback framework.
Duplication	Planning a feedback conversation.

Learning Outcomes

What can go wrong when giving feedback
The only 2 types of feedback you need
The feedback delivery framework

National Occupational Standard Element

D13	Support individuals to develop and maintain their performance.
PC12	PC12 Monitor the individual’s progress and provide specific feedback designed to improve their skills, reinforce effective behaviours and enhance their motivation to achieve the desired standard of performance.
B6	You give feedback to others to help them develop their performance.

Apprenticeship Standard Team Leader / Supervisor
Gov Doc ST0384/01

Interersonal Effectiveness – excellence – managing people and developing relationships	Leading people Managing people Building relationships Communication
Organisational Performance - delivering results	Operational management
What is required (developed and exhibited in the workplace)	Takes responsibility Inclusive Agile Professionalism

Apprenticeship Standard for Operations/Departmental Manager Gov Doc ST0385/01

Organisational Performance - delivering results	Operational Management
Interpersonal Excellence - managing people and developing relationships	Leading people Managing people Building relationships Communication
What is required (developed and exhibited in the workplace)	Takes responsibility Agile Professionalism